Returns Policy
Since every piece is made to order specifically for you, the standard 14-day right of withdrawal for distance sales may not apply to personalised or made-to-measure items, under applicable consumer protection law.
That said, if your item arrives with a manufacturing defect or doesn't match what you ordered, contact us within 14 days of receiving it — we'll exchange it or refund you in full, at no cost to you.
To request an exchange or return:
1. Message us via the Contact page with your order number and the reason.
2. We'll confirm the next steps with you (return shipping, size exchange, etc.).
3. Once we receive and check the item, we'll process the exchange or refund.
Items must be returned unworn, unwashed, with original tags attached.
[Starter text — review with a professional before publishing, especially timelines and exceptions for personalised products.]
That said, if your item arrives with a manufacturing defect or doesn't match what you ordered, contact us within 14 days of receiving it — we'll exchange it or refund you in full, at no cost to you.
To request an exchange or return:
1. Message us via the Contact page with your order number and the reason.
2. We'll confirm the next steps with you (return shipping, size exchange, etc.).
3. Once we receive and check the item, we'll process the exchange or refund.
Items must be returned unworn, unwashed, with original tags attached.
[Starter text — review with a professional before publishing, especially timelines and exceptions for personalised products.]